{"id":8583,"date":"2025-11-17T14:20:21","date_gmt":"2025-11-17T14:20:21","guid":{"rendered":"https:\/\/shtechconcept.com.ng\/gadgetstore\/?page_id=8583"},"modified":"2025-11-17T15:25:34","modified_gmt":"2025-11-17T15:25:34","slug":"%f0%9f%92%b5-refund-policy","status":"publish","type":"page","link":"https:\/\/shtechconcept.com.ng\/gadgetstore\/%f0%9f%92%b5-refund-policy\/","title":{"rendered":"Payment &amp; Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83d\udcb3 <strong>Payment Policy<\/strong><\/h2>\n\n\n\n<p><em>Last updated: [November, 2025]<\/em><\/p>\n\n\n\n<p>We ensure safe and seamless payments for all customers shopping at <strong>SH Gadgets Store<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Accepted Payment Methods<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paystack<\/strong> (cards, bank transfer, USSD)<\/li>\n\n\n\n<li><strong>Flutterwave<\/strong> (cards, bank transfer)<\/li>\n\n\n\n<li><strong>Direct Bank Transfer<\/strong> (manual confirmation)<\/li>\n\n\n\n<li><em>Optional:<\/em> <strong>Pay on Delivery<\/strong> for selected locations<\/li>\n<\/ul>\n\n\n\n<p>All transactions are processed in \u20a6 (Nigerian Naira).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Payment Security<\/strong><\/h3>\n\n\n\n<p>Your payment information is encrypted and handled securely by trusted third-party gateways.<br>We <strong>do not<\/strong> store your card details on our servers.<\/p>\n\n\n\n<p>Our site uses <strong>SSL (HTTPS)<\/strong> encryption and standard WordPress security practices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Order Confirmation<\/strong><\/h3>\n\n\n\n<p>After successful payment, you\u2019ll receive an email or SMS confirmation with your <strong>order ID<\/strong>, <strong>invoice<\/strong>, and <strong>delivery details<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Failed or Pending Payments<\/strong><\/h3>\n\n\n\n<p>If your payment fails but your account was debited, please contact us immediately with your <strong>transaction reference<\/strong>.<br>We\u2019ll verify and resolve it within 24 hours.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Fraud Prevention<\/strong><\/h3>\n\n\n\n<p>We reserve the right to cancel or hold suspicious orders for verification to protect both our customers and our business.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Contact for Payment Issues<\/strong><\/h3>\n\n\n\n<p>\ud83d\udce7 <strong><a>billing@shgadgetsstore.com<\/a><\/strong><br>\ud83d\udcde <strong>+234 [8106564642]<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb5 <strong>Refund Policy<\/strong><br><\/h2>\n\n\n\n<p><em>Last updated: [November, 2025<\/em> ]<\/p>\n\n\n\n<p>We want you to love every purchase from <strong>SH Gadgets Store<\/strong>.<br>If there\u2019s ever a problem, here\u2019s how we handle refunds and exchanges.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Eligibility for Refund or Exchange<\/strong> <\/h3>\n\n\n\n<p>You may request a refund or replacement within <strong>7 days<\/strong> of delivery if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a defective or damaged item.<\/li>\n\n\n\n<li>The product delivered differs from what you ordered.<\/li>\n\n\n\n<li>The item is unused, undamaged, and in its original packaging.<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udca1 <em>Proof of purchase and clear photos of the issue may be required for verification.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. How to Request a Refund<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our support team at <strong><a>returns@shgadgetsstore.com<\/a><\/strong> or via WhatsApp within 48 hours of receiving your item.<\/li>\n\n\n\n<li>Provide your order number and reason for return.<\/li>\n\n\n\n<li>We\u2019ll guide you through pickup or drop-off.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Refund Timeline<\/strong><\/h3>\n\n\n\n<p>Once your item is received and inspected, we\u2019ll process your refund within <strong>3\u20135 working days<\/strong> through your original payment method (Paystack, Flutterwave, or bank transfer).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Non-Refundable Items<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products damaged due to misuse or mishandling.<\/li>\n\n\n\n<li>Items returned without original packaging.<\/li>\n\n\n\n<li>Clearance, promo, or \u201cFinal Sale\u201d products (unless faulty on arrival).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Late or Missing Refunds<\/strong><\/h3>\n\n\n\n<p>If you haven\u2019t received your refund after 5 business days, please contact your bank or payment provider first. If the issue persists, reach us at <strong><a>support@shgadgetsstore.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Contact<\/strong><\/h3>\n\n\n\n<p>\ud83d\udce7 <strong><a>returns@shgadgetsstore.com<\/a><\/strong><br>\ud83d\udcde <strong>+234 [8106564642]<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcb3 Payment Policy Last updated: [November, 2025] We ensure safe and seamless payments for all customers shopping at SH Gadgets<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-8583","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/pages\/8583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/comments?post=8583"}],"version-history":[{"count":8,"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/pages\/8583\/revisions"}],"predecessor-version":[{"id":8603,"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/pages\/8583\/revisions\/8603"}],"wp:attachment":[{"href":"https:\/\/shtechconcept.com.ng\/gadgetstore\/wp-json\/wp\/v2\/media?parent=8583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}