💳 Payment Policy

Last updated: [November, 2025]

We ensure safe and seamless payments for all customers shopping at SH Gadgets Store.

1. Accepted Payment Methods

  • Paystack (cards, bank transfer, USSD)
  • Flutterwave (cards, bank transfer)
  • Direct Bank Transfer (manual confirmation)
  • Optional: Pay on Delivery for selected locations

All transactions are processed in ₦ (Nigerian Naira).

2. Payment Security

Your payment information is encrypted and handled securely by trusted third-party gateways.
We do not store your card details on our servers.

Our site uses SSL (HTTPS) encryption and standard WordPress security practices.

3. Order Confirmation

After successful payment, you’ll receive an email or SMS confirmation with your order ID, invoice, and delivery details.

4. Failed or Pending Payments

If your payment fails but your account was debited, please contact us immediately with your transaction reference.
We’ll verify and resolve it within 24 hours.

5. Fraud Prevention

We reserve the right to cancel or hold suspicious orders for verification to protect both our customers and our business.

6. Contact for Payment Issues

📧 billing@shgadgetsstore.com
📞 +234 [8106564642]

💵 Refund Policy

Last updated: [November, 2025 ]

We want you to love every purchase from SH Gadgets Store.
If there’s ever a problem, here’s how we handle refunds and exchanges.

1. Eligibility for Refund or Exchange

You may request a refund or replacement within 7 days of delivery if:

  • You received a defective or damaged item.
  • The product delivered differs from what you ordered.
  • The item is unused, undamaged, and in its original packaging.

💡 Proof of purchase and clear photos of the issue may be required for verification.

2. How to Request a Refund

  1. Contact our support team at returns@shgadgetsstore.com or via WhatsApp within 48 hours of receiving your item.
  2. Provide your order number and reason for return.
  3. We’ll guide you through pickup or drop-off.

3. Refund Timeline

Once your item is received and inspected, we’ll process your refund within 3–5 working days through your original payment method (Paystack, Flutterwave, or bank transfer).

4. Non-Refundable Items

  • Products damaged due to misuse or mishandling.
  • Items returned without original packaging.
  • Clearance, promo, or “Final Sale” products (unless faulty on arrival).

5. Late or Missing Refunds

If you haven’t received your refund after 5 business days, please contact your bank or payment provider first. If the issue persists, reach us at support@shgadgetsstore.com.

6. Contact

📧 returns@shgadgetsstore.com
📞 +234 [8106564642]